How do you calculate the ROI of an AI support agent?

Multiply the automatable ticket volume by the minutes actually saved and the loaded minute cost, then subtract tool, supervision, maintenance, escalation and error costs.

What does a negative net gain mean?

It means the tested scope does not yet offset control, maintenance or escalation costs. Narrow the scope, improve the knowledge base or start with process automation.

Interactive tool

ROI calculator for an AI support agent

Estimate monthly net gain, payback time and the factors that can cancel profitability: supervision, escalations, errors and maintenance.

Crawlable version

The formula used

The calculation does not start from an automation-rate promise. It starts from the time actually removed, then subtracts the recurring costs.

Automatable tickets = monthly tickets × automatable share
Gross gain = automatable tickets × minutes saved × loaded minute cost
Net gain = gross gain - tool - supervision - maintenance - escalations - errors
Payback period = setup cost / monthly net gain

Static example: 1,200 tickets/month, 35% automatable, 8 minutes saved, €0.58 loaded cost per minute, €2,200 in monthly costs and €12,000 setup cost give roughly an 18-month payback. The simulator lets you replace these assumptions with your own.

How to read the result

Positive ROI

The scope deserves a short pilot if the gain remains positive with cautious assumptions.

Fragile ROI

Narrow the scope to frequent, well-documented and low-risk tickets before building.

Negative ROI

Start by classifying requests, cleaning the knowledge base or automating a fixed process instead.

Read the complete method Scope a first calculation